1.-Object

These General Terms and Conditions for the Provision of Services (hereinafter, General Conditions) apply to all orders requested from Traductor Jurado La Palma through its legal entity Royal Elba SL by the Client and constitute a legally binding contract between the Client and Royal Elba SL regarding the provision of translation and apostille services.

In the event that the parties expressly agree to work under Specific Conditions, the provisions of those Specific Conditions shall prevail over any that conflict with these General Conditions, while the remaining provisions shall remain unchanged. The possible invalidity of any provision shall not affect the validity of the remaining provisions.

The Client’s own General Conditions shall only apply following the express written acceptance of Royal Elba SL.

From the acceptance of the quotation, the Client shall be deemed to accept the General Conditions without the need for further confirmation, unless changes are made to them within the established period. In such case, the General Conditions shall be provided again to the Client for acceptance.

The use of the web platform made available by Royal Elba SL and the submission of Original Material by the Client imply acceptance by the Client of all the General Conditions.

2.-Definitions

– Traductor Jurado La Palma: refers to the brand of the website www.traductorjuradolapalma.com.es, a translation company managed by Royal Elba SL.

– Royal Elba SL: refers to any of the brands of Royal Elba SL, as well as its internal employees and authorised external collaborators.

– Client: refers to the person, company, organisation, etc., that commissions or pays for the work, or the person authorised to represent a company, organisation, etc.

– Sworn Translation: refers to the translation and certification carried out by a sworn translator certified by the MAEC or the corresponding authority in each case. Sworn translation work is carried out by a single professional sworn translator and includes self-review by the same sworn translator. It does not include review by a different professional translator.

– Translation: refers to the transfer of a message from a Source Language into an equivalent message in a Target Language, in accordance with good professional practice within the sector.

– Sworn Translator: refers to the internal employee or external collaborator of Royal Elba SL responsible for carrying out the sworn translation. The sworn translator is certified by the MAEC or the corresponding authority in each case.

– Source Language: refers to the language in which the Original Material is written.

– Target Language: refers to the language into which the content of the Original Material must be translated, resulting in Final Material.

– Original Material: refers to the documents and other material provided to Royal Elba SL for the provision of sworn translation services in accordance with these Conditions.

– Final Material: refers to the final translated and certified version of the Original Material.

– Urgent: refers to those orders whose delivery time is expressly identified as Urgent postal delivery.

3.-Quotations

The quotation provided by Royal Elba SL is free of charge and without obligation.

During the quotation phase, the Client must provide Royal Elba SL with the necessary information for the correct preparation of the quotation (source language, target language, type of document, number of additional copies, etc.).

The quotation offered by Royal Elba SL includes:

• The sworn translation service, including the sworn translation itself, certification, signature and corresponding official seal;
• The type of document;
• The language combination of the order;
• The number of copies requested;
• The total cost of the order;
• Discounts, fees and taxes. Unless explicitly specified, quotations include IGIC, which will be detailed at the completion stage of the order and applied on the corresponding invoice;
• The approximate delivery date of the order.

4.-Prices and Rates

Unless specifically indicated, rates include taxes but do not include shipping costs. Shipping costs, where applicable, will be shown in the quotation.

Royal Elba SL shall provide the agreed service and invoice it according to the terms and prices indicated in the quotation.

Promotional offers cannot be combined with one another or with other discounts.

The offers and quotations indicated by Royal Elba SL are valid only at the time they are issued and shall not be considered binding upon Royal Elba SL unless expressly stated otherwise. Unused discounts offered by Royal Elba SL may be cancelled unilaterally without prior notice. Likewise, discounts apply only at the time the Order is placed and shall not be applied retroactively after the Order has been completed.

Royal Elba SL reserves the right to modify prices, rates and estimated delivery dates previously indicated in quotations. Royal Elba SL shall inform the Client of the new proposed costs or delivery dates before finalising the Order.

Before starting any work, we always verify prices and deadlines as part of our processing procedure.

5.-Order

All orders shall be confirmed upon acceptance of the quotation and full advance payment by the Client and must be accompanied by all information necessary for the correct execution of the requested service. If the Client has not informed Royal Elba SL about any important aspects of the service, the Client shall not be entitled to claim any discount or compensation for possible deficiencies or delays resulting therefrom.

The delivery period specified in the quotation for carrying out the order is approximate and based on the quotation date, assuming that payment will be made at that time. If payment is not received immediately after acceptance of the quotation, delays may occur in the completion, shipment and delivery of the work. Royal Elba SL shall not be responsible for any delays in carrying out and delivering the order according to the initially proposed dates in the event of delays by the Client in making the corresponding payment.

If Royal Elba SL does not receive the full payment indicated in the quotation, Royal Elba SL reserves the right not to begin the order until full payment has been received.

If Royal Elba SL is unable to carry out the Order under the conditions indicated in the quotation because, for example, an obvious error has occurred in the dates or costs indicated, we shall inform you by email as soon as possible and will not process your order. If you have already paid for the Order, we shall refund the full amount as soon as possible.

6.-Service Provision

The Client declares and guarantees that: a) the Original Material belongs to them or they have the right to use or transmit it; and b) the translation of the Original Material and the publication, distribution, sale or any other use assigned to the Final Material does not infringe any copyright, trademark, patent, confidentiality or any other third-party rights and shall therefore only be used for purposes permitted by law.

The Service includes Translation, Sworn Translation, Apostille services and delivery of the Order by the method agreed in the quotation. In the event of receiving non-editable Original Material, delivery shall be made in a format as similar as possible to the Original Material, at the discretion of the sworn translator responsible for carrying out and signing the Order. The sworn translator may choose to prepare it as continuous text and complete the ends of the lines with dashes, in the same way as notaries do.

The Order shall be considered completed once the sworn translation has been delivered in PDF or paper format (as requested by the Client when placing the order), duly certified, signed and stamped by the corresponding sworn translator.

The Client is specifically informed that the only legally valid versions in Spain are those delivered in paper format, bearing the signature, stamp and certification of the corresponding sworn translator.

7.-Delivery

Royal Elba SL undertakes to deliver the work within the agreed period. However, delivery times are indicative and may vary depending on workload, technical issues or force majeure.

Royal Elba SL shall not be liable for delays caused by courier companies, customs procedures, postal services or any other third party involved in the delivery process.

The Client must verify the correctness of the delivery address provided. Royal Elba SL shall not be responsible for failed deliveries due to incorrect or incomplete addresses supplied by the Client.

8.-Confidentiality

Royal Elba SL undertakes to maintain strict confidentiality regarding all documents, information and data provided by the Client for the execution of the requested services.

All collaborators and sworn translators working with Royal Elba SL are likewise bound by confidentiality obligations.

Documents shall only be used for the purposes necessary to provide the requested service and shall not be disclosed to third parties except where required by law or necessary for the provision of the service.

9.-Liability

Royal Elba SL shall not be liable for indirect damages, loss of profits, loss of business opportunities or any other consequential damages arising from the use of the translated material.

In any event, the maximum liability of Royal Elba SL shall be limited to the amount paid by the Client for the corresponding service.

10.-Cancellations

If the Client cancels the order after work has already begun, Royal Elba SL reserves the right to charge the proportional part corresponding to the work already completed.

Orders for sworn translations that have already been completed, signed or stamped cannot be cancelled or refunded.

11.-Data Protection

Royal Elba SL complies with current data protection regulations in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

The personal data provided by the Client shall be processed solely for the management of the requested services and the administrative, accounting and tax obligations derived therefrom.

12.-Legislation and Jurisdiction

These General Conditions are governed by Spanish law. Any dispute arising from the interpretation or execution of these Conditions shall be submitted to the Courts and Tribunals of Adeje (Spain), with express waiver of any other jurisdiction that may apply.